A recent incident at Mayfair Mall in Wauwatosa has raised questions about the use of security K9s and the protocols that govern their deployment in public spaces. The situation unfolded in March 2024, when a security K9 bit 19-year-old Amira Walls during a confrontation at the mall. What began as a fight between individuals escalated quickly, and the K9 became involved in the situation.
A video circulating on social media showed the dog clamping onto Walls’ leg for over a minute, sparking outrage and legal scrutiny. The incident has brought into focus the responsibility of the mallโs security teams and the protocols surrounding the use of K9s in situations involving the public.

A Chaotic Situation at Mayfair Mall
The incident occurred in a chaotic environment. Wauwatosa police responded to reports of a fight at Mayfair Mall, a location that has been no stranger to public disturbances. In fact, a report from 2024 revealed that there had been 151 calls for disorderly conduct at the mall.
This information sheds light on the recurring nature of such incidents at Mayfair Mall, which had prompted mall authorities to implement the use of K9s in 2020 as a measure to enhance security following a shooting that left eight people injured.
The security K9, which became part of the mallโs security team, was reportedly trained to detect firearms in an attempt to prevent further violence. While the intention behind having K9s in the mall was to improve safety, the incident involving Amira Walls raises important questions about the protocols in place and whether they are adequate to handle such high-stress situations.
The Role of the K9 Trainer in the Incident
Ted Pierce, a man with extensive experience in K9 training, was called upon to give his perspective on what went wrong during the incident. Pierce, who was involved in the training of the dogs used at Mayfair Mall in 2020, explained that chaotic situations like the one at the mall can often unsettle dogs, especially when people act aggressively or erratically.
He emphasized that the dogs, while trained to provide protection, can sometimes react unpredictably in high-stress scenarios. Pierce noted that in his experience, the key to controlling a situation with a security K9 lies with the handler, who must be trained to manage the dog and intervene when necessary.
The video of the incident raised concerns about the behavior of the K9 handler, with many viewers questioning whether the handler had the proper training to manage such a situation. Pierce pointed out that, in general, handlers are trained to use specific techniques to get the dog to release its grip, one of which is a maneuver that involves choking the dog.
However, Pierce believes that such techniques should be used cautiously and that the priority in any such situation should be de-escalation, rather than aggression.
While Pierce made it clear that each security company has its own training methods, he suggested that, based on the video, the handler might have acted in a way that exacerbated the situation rather than defusing it. In his professional opinion, a more experienced handler could have potentially avoided the escalation that led to Walls being bitten.
Legal and Liability Concerns
Amira Walls, who was injured in the incident, has hired an attorney and is reportedly exploring her legal options. The injuries sustained during the altercation have led to complications for her, and her legal team is considering potential action against the mall or the security company responsible for the K9s. The fact that she was bitten for such a prolonged period has raised concerns about the excessive force used by the dog, and whether the mall security’s response was appropriate given the circumstances.
The liability involved in using K9s for security purposes is a complex matter. Security firms that use K9s are often required to adhere to specific guidelines and standards when it comes to the dogs’ training and deployment.
However, as this incident shows, even with proper training, unforeseen factors such as the behavior of individuals involved in a confrontation can complicate matters. With public opinion divided on whether the use of the K9 was justified, there is bound to be further legal action, as Walls’ attorney has indicated that a press conference is likely to be held soon.
The Bigger Picture: The Use of K9s in Public Safety
This incident at Mayfair Mall is part of a broader conversation about the role of K9s in public safety and the potential risks they pose. While K9s are invaluable assets for detecting firearms and other dangerous items, their involvement in altercations with the public brings up the question of whether they should be used in more controlled environments.
Security teams must balance the need for safety with the potential for harm, especially when dealing with complex situations that involve multiple people and heightened emotions.
Pierce himself has trained dogs to detect firearms in various locations across the U.S., including malls, and he recognizes the value that K9s bring to security operations. However, he also stresses the importance of proper handler training and clear protocols for managing the dogs in high-stress situations. The use of K9s in places like Mayfair Mall must be carefully considered to ensure that public safety is prioritized while minimizing the risk of harm to innocent bystanders.
A Call for Accountability and Change
As the investigation into the Mayfair Mall incident continues, one thing is certain: there will likely be calls for greater accountability when it comes to the use of K9s by private security firms. The actions of the security team and the K9 in this case will undoubtedly prompt further scrutiny and may lead to changes in how security dogs are deployed in public spaces.
The incident has sparked debate about the balance between security and civil liberties, and it has left many wondering how future situations involving K9s will be handled to prevent further injury or escalation.
In the coming weeks, we can expect more updates on the legal front as Amira Walls and her attorney pursue their case. Regardless of the outcome, this event serves as a reminder of the complexities involved in modern security measures and the need for ongoing training and oversight to ensure the safety of both the public and the K9s entrusted with their protection.