AWS Contact Lens for Amazon Connect Now Available
AWS announces general availability of Contact Lens for Amazon Connect, adding machine learning capabilities to help businesses analyze customer calls and improve agent performance....
AWS Selected as Cloud Provider for Genesys
Amazon Web Services announces Genesys selected AWS as preferred cloud provider for their contact center platform, improving customer engagement worldwide....
William Jones Named US Education Contact Center Director
William Jones promoted to US Education Contact Center Director at Education Online Services Corporation. The 20-year industry veteran will oversee operations at the company's Ft....