On its Customer Stories hub, ElevenLabs compiles a wide-ranging catalog of enterprise implementations spanning customer support, outbound calling, content creation, translation, and automated conversation systems. Rather than telling one continuous story, the page is structured as a collection of industry- and use-case-specific examples, framed to demonstrate improved customer experiences and strong content output.
Case Studies Serve as Evidence for the Product’s Capabilities
Featured on this page are clients drawn from banking and financial services, telecommunications, tech, e-commerce and retail, healthcare, and the public sector, with Twilio, Square, Meesho, Harvey, and Salesforce named specifically. Alongside these examples, ElevenLabs publishes standout metrics: resolutions ten times faster for a customer base of 35 million people in the United States, ticket resolution accelerated eightfold, onboarding sped up by 20%, resolution-speed improvements in the double digits spanning five languages, a 35% increase in lead capture, a 35% boost in conversion paired with a 20% rise in customer satisfaction scores, and a daily volume exceeding 60,000 customer calls handled in both Hindi and English.
While these numbers appear as top-line results on the page, no accompanying documentation explains how they were calculated, what the underlying agreements involved, or how the contracts were structured. In effect, the page reads less like a transparent account of business dealings and more like a running list of proof points.
ElevenLabs’ Blog Coverage Extends Well Past Customer-Support Automation
Beyond that landing page, ElevenLabs maintains a dedicated Customer Stories category on its blog, where it routinely posts in-depth write-ups of client engagements. Among the 2026 posts catalogued there are a February 11 piece describing how Klarna cut its Time to Resolution tenfold using ElevenAgents, a January 28 announcement that Revolut had chosen ElevenLabs Agents to strengthen its customer support, and news of a Deutsche Telekom partnership published around that same stretch of time.
That same blog archive covers further stories dated from March into May 2026. A March 31 entry details how multilingual diplomatic communication was scaled during Poland’s presidency of the Council of the EU. Other posts describe Ramp speeding up its creative production workflow with ElevenLabs; Equal building AI-driven call screening designed to sound human; Rohlik Group rolling out agentic shopping and support tools for three million e-grocery customers; Ovianta using ElevenAgents so clinics can convert more prospective patients through empathetic follow-up calls; Cleo adding a voice layer to its AI-powered financial assistant; Zingage enabling home care agencies to field three times as many calls via ElevenAgents; Razorpay expanding outbound merchant engagement using ElevenAgents; and mdhub widening access to behavioral health services with ElevenAgents.
Industry-Focused Examples Illustrate a Broad Range of Deployments
The same page carries additional sector-specific headlines that illustrate just how varied the company’s commercial use cases are. Among them: a telecommunications application built to deliver real-time AI assistance and translation on any call, a healthcare case tied to a 3.5-times increase in conversion for health screenings among Spanish-speaking members, a government initiative offering residents instant multilingual help by phone and online, and a retail and e-commerce example centered on outbound voice agents reaching 75% of riders and partners.
A separate customer listing describes a more collaborative arrangement, framed around two companies teaming up to explore and roll out next-generation voice AI experiences — an indication that not every client relationship is a discrete, isolated pilot project. As with the other examples, the page discloses nothing about pricing, contract value, or negotiated terms for this partnership.
Advertising Production Is Also Part of ElevenLabs’ Track Record
An outside account involving the creative agency Tool illustrates a different application of the technology: producing advertising content. Facing boxer Anthony Joshua’s unavailability due to training obligations, Tool turned to ElevenLabs’ voice software to reconstruct his voice for an Under Armour commercial. The agency reportedly built the synthetic voice from existing interview recordings and finished the Forever is Made Now campaign in just four weeks, well under the five-to-six-week timeline such projects typically require.
This example demonstrates that ElevenLabs functions as more than a customer-service tool — it also serves as a production resource for commercial creative work. That dual role fits with how far the company’s product lineup has grown, moving beyond synthetic speech generation into text-to-speech, custom voice design, translation and dubbing, and conversational AI systems.
Company Background Helps Explain the Breadth of Its Customer Stories
Understanding ElevenLabs’ history clarifies why its customer stories cover such a wide array of industries. Founded in 2022, the company initially developed AI-driven speech technology capable of producing human-like voices and laughter, and it has since broadened into a wider set of voice-related products.
One profile of the company notes its founding goal was to equip machines with a voice indistinguishable from a human one, and describes its growth from a two-person operation based in London into a rapidly expanding AI business.
None of the source material reveals the financial arrangements, legal terms, or complete operational specifics underlying these customer relationships, meaning what can be confirmed is limited strictly to the published use cases and the headline figures attached to them.
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